Hotel bookings and payments are handled by the external accommodation provider you choose, not by Aviato.
When you explore accommodation through Aviato, you are redirected to the relevant external service to view available options. If you decide to book, the reservation and payment are completed with that provider.
What does the provider handle?
The accommodation provider is responsible for matters related to your reservation, including:
Confirming your accommodation
Processing your payment
Providing your booking confirmation
Applying its cancellation and refund conditions
Managing changes to your reservation
Answering questions about the accommodation or booking
The exact price, availability, payment methods and booking conditions are determined by the provider at the time of booking.
Does Aviato take payment?
No. Aviato does not process or collect payment for hotel bookings.
If you have already completed a hotel booking, check your booking confirmation to identify the provider and contact them directly if you need assistance.
Aviato helps you explore accommodation options. The provider you choose handles the actual booking and payment.